header-image
header-image

Online Training
column header shadow
New Programming!
Gain in-depth knowledge and prepare for the fall semester with hands-on, intensive workshops for department chairs:

Program Assessment and Curriculum Review
June 14, 2012
12:00 p.m. to 2:30 p.m. EDT

The Highly Effective Department Chair
June 21, 2012
12:00 p.m. to 2:30 p.m. EDT
BOOKS
column header shadow
FERPA Clear and Simple: The College Professional’s Guide to Compliance
Family Educational Rights and Privacy Act (FERPA) compliance has always been challenging due to complex regulatory language and exposure to risk. However, institutions that do not comply are in jeopardy of losing federal funding. Accessible and user-friendly, FERPA Clear and Simple clarifies the regulations and provides a ready reference for compliance and problem solving. This need-to-have guide offers critical and relevant material (including the 2008 Amendments) from a new perspective to help staff in student affairs, academic departments, and administrative support positions understand and comply with FERPA guidelines.
BUY NOW!


See More Books
JOURNAL
column header shadow
Journal - front page thumb
This quarterly periodical for department chairs and deans features practical advice, useful information, and up-to-date resources. Its applications, techniques, case studies, strategies, and guidance are directly relevant to today's academic leaders.
SUBSCRIBE!
E-NEWSLETTER
column header shadow
SIGN UP!
BOOKS
column header shadow
Effective Leadership Communication A Guide for Department Chairs and Deans for Managing Difficult Situations and People

Effective Leadership Communication: A Guide for Department Chairs and Deans for Managing Difficult Situations and People

by Mary Lou Higgerson and Teddi A. Joyce

Conflict can appear with varying degrees of intensity or hostility, but if ignored or managed ineffectively, it can slow or jeopardize an institution's success. Chairs and deans, who have leadership responsibilities to both administrators and faculty, often find a significant portion of their jobs devoted to conflict management. Their leadership success depends on their ability to effectively manage a variety of conflict-laden situations, and negotiate people’s varying needs and personalities.

This book, at its core, is about communication strategies that support effective leadership. First, it shows how to establish a foundation for effective leadership communication; next, it discusses developing a fair and effective leadership communication style; and finally, it shows how to employ leadership communication to manage especially difficult people, from prima donnas to pot stirrers.

Each chapter contains a series of questions and prompts to guide readers through a hypothetical but realistic situation, and encourages them to cultivate and practice the first-person participant and third-person observer roles. By moving between these two perspectives, readers will gain more insight into their own style of managing conflict and understanding of leadership. This skill also permits academic leadership to have more strategic control over the communication in a particular situation, thus empowering them to feel and to be more in control in every situation.