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Coming Soon
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Chair Feedback and Development Program
Take your professional development into your own hands with this customized programdesigned to help chairs like you succeed
BOOKS
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This book gives academic leaders new insights and practical tools, as well as language and strategies, for fostering a more constructive leadership style that plays to the strengths rather than the weaknesses of their institutions.


See More Books
JOURNAL
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Journal - front page thumb
This quarterly periodical for department chairs and deans features practical advice, useful information, and up-to-date resources. Its applications, techniques, case studies, strategies, and guidance are directly relevant to today's academic leaders.
E-NEWSLETTER
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FREQUENTLY ASKED QUESTIONS
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What is Wiley Learning Institute?

Wiley Learning Institute provides professional development for leaders and faculty in higher education and is the umbrella organization for the Jossey-Bass Department Chair Leadership Institute. Founded on the belief that the more applicable the knowledge, the more valuable it is, Wiley Learning Institute offers a comprehensive resource site including customized programs, interactive workshops, certification opportunities, plus a community experience—all presented in a way that makes the information immediately relevant to your day-to-day needs.

How do the online programs work?

Most online seminars begin at 11:30 a.m. Eastern time and last for 90 minutes. Intensives and other workshop times and dates may vary. Please check the latest workshop schedule for topics, dates, and times.

Here are some of the online seminar highlights. You can:
  • Attend from anywhere—the online seminar comes live to your own computer.
  • Network with other department chairs across the country in a highly interactive seminar format.
  • All workshop registrants will receive 35% off all book products at www.wiley.com and www.josseybass.com, and a 30% discount on new subscriptions to The Department Chair, our quarterly publication.

How much do the seminars cost?

You can purchase either a Silver or Gold Flex Pass to attend an online workshop:
  • Silver Flex Pass: $149 (any 90-minute seminar)
  • Gold Flex Pass: $299 (any half-day workshop or intensive)
  • Platinum Flex Pass: $599 (any short course)
Flex Passes are prepaid workshop registrations that you or the person you designate can redeem for entrance into any workshop at that Flex Pass level.

Flex Passes are available for purchase here.

Are group rates or bulk discounts available?

Absolutely! Significant savings are available when you purchase six or more Flex Passes. Providing your faculty with Flex Passes is a great way to offer professional development opportunities at a tiny fraction of the cost of going to a face-to-face event. 

The following discounts apply when you purchase multiple Flex Passes:

Number of Flex Passes Discount
1–5 0%
6–24 10%
25–49 20%
50–99 25%
100+ 30%

For purchases of 100 or more Flex Passes, please contact us for special pricing.

Email: learn@wileylearninginstitute.com
Phone: 1-800-245-6217

Are site licenses available?

Yes! A Site License is a cost-effective way to host a workshop in a group setting, for an unlimited number of participants. For a set fee, you’ll receive one host Flex Pass that can be activated for any workshop at that level, as well as a Facilitator Guide to help you run a smooth, interactive event on your campus.
  • Silver Flex Pass Site License $999: Redeemable for any 90-minute workshop (unlimited participants, one Internet connection). 
  • Gold Flex Pass Site License $1,999: Redeemable for any half-day or Intensive workshops (unlimited participants, one Internet connection). 
  • Platinum Flex Pass Site License $3,999: Redeemable for any short course (unlimited participants, one Internet connection). 
Bulk discounts are available when you purchase multiple Site Licenses. Please contact us for more information regarding Site Licenses.

Email: learn@wileylearninginstitute.com
Phone: 1-800-245-6217

How do I purchase and pay for an online event?

Visit wileylearninginstitute.com and find the event for which you’d like to purchase a Flex Pass. Click on “Purchase Now” and sign in with your existing customer account. If you do not have an account, you can quickly create one here. Once you are logged in, fill in all the information fields, and select the level of Flex Pass, depending on the event you want to attend. At the bottom of the page, select “Continue to Secure Checkout” and enter your payment information. You can purchase a PIN for others as well as for yourself. You do not need to designate who the PIN is for at the time of purchasing.

What are the payment options?
When you click on "Purchase Now" anywhere on the site, you will be redirected to our e-commerce site where you can register and pay for your Flex Pass. We accept Visa, MasterCard, or American Express credit cards. Once we receive notice of payment, a confirmation email will be sent directly to you.

For purchase orders:
Please mail purchase orders to:
Wiley Customer Care–Online Conferences
10475 Crosspoint Blvd.
Indianapolis, IN 46256

Please fax purchase orders to 1-800-597-3299 

Note: To get final pricing to add to your purchase order, customers can follow the purchasing process up to the point where they are asked for a credit card. Instead of purchasing online, please print the page with your purchase details and include with the purchase order form.

Please call for assistance: 1-800–762-2974 (8:00 a.m. to 8:00 p.m., Monday–Friday, Eastern time)

What is a PIN number and why do I need it?

A Flex Pass PIN is a special code used to activate your registration. Flex Pass PINs can be purchased by individuals or institutions/organizations. It is a unique number to identify the Flex Pass that you purchased. PINS can be used to activate registration for past and future events. You must have a Flex Pass PIN to attend an event.

How do I activate my PIN?

After a payment has been processed, your PIN or PINs will be emailed to you. Follow the link on that email and select the event you would like to attend. If you purchased multiple Flex Pass PINs, please distribute to the appropriate parties so they can activate them for themselves. If you did not receive your PIN(s) via email, please email us at learn@wileylearninginstitute.com.

I can't activate my PIN. What do I do?

  1. Make sure that you are logged in to your Wiley Learning Institute account.
  2. Make sure that you are entering your PIN exactly as it appears in your confirmation email.
  3. Make sure that you are redeeming your PIN for the correct level of Flex Pass (Silver or Gold).
  4. If your PIN still does not work, please visit www.support.wiley.com or call 1-800-762-2974 (US) or 1-317-572-3994 (8:00 a.m. to 8:00 p.m. Monday–Friday Eastern time).

Can I give my PIN to a colleague?

Yes. Your registration is transferable to another colleague at your institution. Simply send the confirmation email you received when you registered to a colleague, who may use the unique invitation key provided to join the program.

I don't have a login. What do I do?

To create an account to purchase a Jossey-Bass Department Chair Leadership Institute or Wiley Learning Institute event, simply click “Sign Up” on the main sign-in screen and follow the instructions. If you have purchased from Wiley in the past, you may already have a login.

I can't remember my password. What do I do?

To retrieve your password, click on the “Forgot your password?” link on the Sign In screen. Enter your email address and click “Submit” and a new password will be sent to you.

How do I know if I am registered for a virtual event?

Login to your account at wileylearninginstitute.com and click on Participate > My Events. This should list all upcoming events you have activated your pin for.

Are custom training options available?

Yes! If you cannot find the training options that you are looking for, contact us for assistance to see how we may provide solutions to your professional development needs.

Email: learn@wileylearninginstitute.com
Phone: 1-800-245-6217

How do I ask a question during the live presentation?

You may ask questions via a chat window within the Wiley Learning Institute online environment (Adobe Connect) during the live presentation. A seminar facilitator will be monitoring the input and questions throughout each seminar. Participants may ask questions of the presenters or of the other participants between sessions by logging into wileylearninginstitute.com, in a section that will become the virtual meeting space. Our goal is to make sure everyone is online and comfortable with both the virtual meeting space and the interactive style of the online seminars.

What technology do I need to take this training?

You will need a computer and Internet access. Wired connectivity to the Web is preferred but wireless is fine. If you would like to confirm your Internet access speed we can instruct you in that test, but it is not required.

We also recommend the use of a headset. It is not required, but it can be helpful depending on the environment in which you will be taking the seminar. The headset is intended for listening only; if you have one with a microphone that is fine but we will not be using it.

You will need a Web browser and the latest version of Flash that works with that Web browser. While Internet Explorer is supported, we recommend using the Firefox browser for stability and security. Below is a grid of operating systems, browsers, flash versions, and screen resolutions we recommend specifically for the online class experience.

                   
Platform
Windows XP
SP2, 2003, Vista, 7
Linux
Mac 10.4
or higher

 
Browser
IE 6, 7;
Firefox 2, 3
IE 6, 7;
Firefox 2, 3
IE 6, 7;
Firefox 2, 3

 
Flash Version
Flash Player 9
Flash Player 9
Flash Player 9

 
Recommended
Screen Resolution
1024 X 786
1024 X 786
1024 X 786

I am having audio/video issues. What do I do to resolve them?

We have created a special two-step Technical Check. Running this in advance of your first live session will help confirm the readiness of your computer. If you need any assistance, you can always contact Wiley Learning Institute by email (wileylearninginstitute@wiley.com), or call 1-800-762-2974 (US) or 1-317-572-3994 (8 a.m. to 8 p.m. Monday–Friday Eastern time). We have also set aside a few minutes before the start of the each session to provide an overview of the technology so that you can focus on the content when the session starts. Our goal is to make sure all the seminar participants are online and comfortable.

Will session transcripts and other seminar materials be posted?

Interactivity summaries, pdf of PowerPoint presentations, and any additional handouts provided by the presenter will be provided to registrants.  Slides are typically available at least 2-3 days before the live event, and all follow-up materials are provided within 24 hours of the live event.

Audio transcripts will be made available upon request. Please contact wileylearninginstitute@wiley.com.

If I cannot attend the live session how can I access a recorded version of it?

All Wiley Learning Institute events are recorded and posted for asynchronous viewing.  You can register your Flex Pass for a previously recorded event, or register for an upcoming event even if you cannot attend live.  You will have unlimited access to the recording for any event you have registered for.  Recordings are typically posted with 1 business day of the live event, if not sooner.

Can I request any accessibility accommodations?

We welcome persons with disabilities and can make reasonable accommodations upon request. If you need accommodations for this event, please contact us via email (wileylearninginstitute@wiley.com) 15 working days before the event.